NTISthis.com

Evidence Guide: SHBXIND001 - Comply with organisational requirements within a personal services environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SHBXIND001 - Comply with organisational requirements within a personal services environment

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of employment rights and responsibilities.

  1. Access current information on employee and employer rights and responsibilities.
  2. Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  3. Access and interpret information on national employment standards and specific employment arrangements for current role.
  4. Comply with employment requirements.
Access current information on employee and employer rights and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret information on national employment standards and specific employment arrangements for current role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with employment requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within organisational requirements.

  1. Interpret and comply with organisational requirements and responsibilities.
  2. Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  3. Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.
  4. Comply with relevant duty of care and legal responsibilities, and support organisational culture.
  5. Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.
  6. Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
Interpret and comply with organisational requirements and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from supervisors and managers to ensure understanding of organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with relevant duty of care and legal responsibilities, and support organisational culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support work team.

  1. Display courteous, helpful and non-discriminatory attitude with clients and other team members.
  2. Take opportunities to enhance level of assistance offered to team members.
  3. Meet all reasonable requests for assistance within acceptable workplace timeframes.
  4. Seek assistance from team members, supervisors and managers when required.
Display courteous, helpful and non-discriminatory attitude with clients and other team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take opportunities to enhance level of assistance offered to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet all reasonable requests for assistance within acceptable workplace timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from team members, supervisors and managers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal presentation.

  1. Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.
  2. Follow personal hygiene procedures according to organisational requirements.
Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow personal hygiene procedures according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop effective work habits.

  1. Plan and organise daily work activities within scope of responsibility.
  2. Act promptly on instructions, information and follow procedures relevant to task.
  3. Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  4. Prioritise and complete competing tasks within designated timeframes.
Plan and organise daily work activities within scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act promptly on instructions, information and follow procedures relevant to task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice and direction from appropriate staff to clarify workplace instruction and information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise and complete competing tasks within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop knowledge of employment rights and responsibilities.

  1. Access current information on employee and employer rights and responsibilities.
  2. Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.
  3. Access and interpret information on national employment standards and specific employment arrangements for current role.
  4. Comply with employment requirements.
Access current information on employee and employer rights and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret information on national employment standards and specific employment arrangements for current role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with employment requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within organisational requirements.

  1. Interpret and comply with organisational requirements and responsibilities.
  2. Seek advice from supervisors and managers to ensure understanding of organisational requirements.
  3. Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.
  4. Comply with relevant duty of care and legal responsibilities, and support organisational culture.
  5. Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.
  6. Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
Interpret and comply with organisational requirements and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from supervisors and managers to ensure understanding of organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with relevant duty of care and legal responsibilities, and support organisational culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support work team.

  1. Display courteous, helpful and non-discriminatory attitude with clients and other team members.
  2. Take opportunities to enhance level of assistance offered to team members.
  3. Meet all reasonable requests for assistance within acceptable workplace timeframes.
  4. Seek assistance from team members, supervisors and managers when required.
Display courteous, helpful and non-discriminatory attitude with clients and other team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take opportunities to enhance level of assistance offered to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet all reasonable requests for assistance within acceptable workplace timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from team members, supervisors and managers when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal presentation.

  1. Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.
  2. Follow personal hygiene procedures according to organisational requirements.
Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow personal hygiene procedures according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop effective work habits.

  1. Plan and organise daily work activities within scope of responsibility.
  2. Act promptly on instructions, information and follow procedures relevant to task.
  3. Seek advice and direction from appropriate staff to clarify workplace instruction and information.
  4. Prioritise and complete competing tasks within designated timeframes.
Plan and organise daily work activities within scope of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act promptly on instructions, information and follow procedures relevant to task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice and direction from appropriate staff to clarify workplace instruction and information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise and complete competing tasks within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop knowledge of employment rights and responsibilities.

1.1 Access current information on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Access and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with organisational requirements and responsibilities.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.

2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture.

2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.

2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

3. Support work team.

3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members.

3.2 Take opportunities to enhance level of assistance offered to team members.

3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes.

3.4 Seek assistance from team members, supervisors and managers when required.

4. Maintain personal presentation.

4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.

4.2 Follow personal hygiene procedures according to organisational requirements.

5. Develop effective work habits.

5.1 Plan and organise daily work activities within scope of responsibility.

5.2 Act promptly on instructions, information and follow procedures relevant to task.

5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

5.4 Prioritise and complete competing tasks within designated timeframes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop knowledge of employment rights and responsibilities.

1.1 Access current information on employee and employer rights and responsibilities.

1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity.

1.3 Access and interpret information on national employment standards and specific employment arrangements for current role.

1.4 Comply with employment requirements.

2. Work within organisational requirements.

2.1 Interpret and comply with organisational requirements and responsibilities.

2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements.

2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures.

2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture.

2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines.

2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work.

3. Support work team.

3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members.

3.2 Take opportunities to enhance level of assistance offered to team members.

3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes.

3.4 Seek assistance from team members, supervisors and managers when required.

4. Maintain personal presentation.

4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact.

4.2 Follow personal hygiene procedures according to organisational requirements.

5. Develop effective work habits.

5.1 Plan and organise daily work activities within scope of responsibility.

5.2 Act promptly on instructions, information and follow procedures relevant to task.

5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information.

5.4 Prioritise and complete competing tasks within designated timeframes.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in context of job role, and to:

access and interpret information about employment rights and responsibilities from these sources:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)

staff handbooks

trade unions

source information on this range of employee and employer workplace rights and responsibilities:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for hairdressing and beauty employees

access and interpret organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

integrate hairdressing or beauty technical skills (SHB service or treatment-related units), and comply with organisation requirements for a minimum of four, three hour work assessment periods that individually or in combination demonstrate:

applying workplace dress, hygiene and personal presentation requirements

working effectively as a team member

planning and organising work activities.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities as specified in Performance Evidence

basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the Performance Evidence

basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role

primary functions of trade unions for hairdressing and beauty employees relevant to own job role

organisational policies and procedures that relate to general work practices as specified in the Performance Evidence

typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role

general role boundaries and responsibilities for key hairdressing and beauty industry staff:

beauticians

nail technicians

make-up artists

hairdressers

beauty and spa therapists

supervisors and managers within hairdressing and beauty businesses.